Business Networks
Jaycom is an established IT provider formed over 20 years ago. Jaycom offer a wide range of IT services, our clients range from Small Medium Businesses to Blue Chip clients and we also provide a specialist service for Schools.
Our aim is to not just provide IT services and IT support when required but to provide a proper ongoing consultancy to provision for the future.
Our Mission Statement
Jaycom is a customer centred company who provide a professional, friendly and individual service to every customer, we offer four primary IT network services in and around the North East:
- Network Support
- Hardware Maintenance
- Hardware Sales
- Cabling
Network Support
Network support is all about providing a service for the software which runs the computer network. This can mean providing software engineers response either onsite or remotely for user issues, email and server issues, problems with data back-up. At Jaycom we can also offer a fixed timed response for emergency support for all our Corporate, Small Medium Businesses and Schools.
A typical example of our Network Support package:
- Two hour telephone response, guaranteed callback within two hours to ascertain the problem.
- If Jaycom can login remotely to fix the problem, we will do so.
- If Jaycom can not fix the issue remotely then an engineer may have to respond onsite within six hours to the problem. Please see our Service Level Agreement for further information.
Hardware Maintenance
Hardware repair and replacing. We provide onsite engineers with a fixed response time of 2, 4 or 8 hours. Our engineers are Microsoft qualified amongst many other manufacturer accreditations i.e. HP, Dell, IBM etc. All our engineers are Police checked and have constant ongoing training for technical and customer liaison. Please refer to our Service Level Agreement for more information or contact our Technical Support Team.
Hardware Sales
We have sold a vast arrey of hardware including servers, Pc's, printers and other peripheral equipment plus switches and routers etc. We are able to supply from a vast range of manufacturers. Upon request we can also arrange an emergency replacement equipment to ensure business continuity.
Cabling
Jaycom can provide all cabling infrastructure for a single user office to a multi storey office block. We not only add Data Network points but can design a network infrastructure for thousand's of users within one environment.
Most of our cabling work is carried out after office hours, at night or weekends to keep downtime of the network to a minimum. Contact our Support Team for a quote.
